Refund Policy

 

 

 

 

Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

 

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you enroll for a training course with KITE-Ai Technologies Private Limited, you agree to our Privacy Policy, Terms and Conditions and refund policy.

Our refund policy is as follows:

 

 

Cancellation & Refunds: Online Training / Virtual Classroom Training

 

 

 

For Self Placed Learning:

 

 

Raise refund request within 7 days of enrolling in any program. Money back option is void if the participants has accessed more than 25% content or downloaded the E-Book. Any refund request beyond 7 days of enrolling the course will not be accepted and no refund will be provided.

 

 

 

For Instructor Led Training:

 

Raise refund request within 7 days of purchase of course. Money back option is void if the participant has accessed more than 25% content of any e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
Also, In case a user downloads the E-Book for the course the money back guarantee will be void. Any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.

 

 

 

Cancellation & Refunds:

 

 

KITE-Ai Technologies Private Limited, reserves the right to postpone/cancel an event/session, or change the location of an event/session because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)

 

  • In case KITE-Ai Technologies Private Limited cancels an event, 100% of Program fees will be refunded to the delegate if the refund raise request is within 10 days of purchase of course. However travel, logistics or any personal expense incurred by learners/participants will not be refunded.

  • In case KITE-Ai Technologies Private Limited cancels/postpones an event, the participants who are ahead of 10 days of purchase, of course, will be rescheduled to any upcoming batch without any extra charges.

  • If a cancellation is done by a delegate 10 business days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.

  • If a cancellation is done by a delegate within 10 business days (or less) of the event, no refunds will be made.

  • No refunds or credits will be available for participants who fail to attend both days of the course.

 

 

Refund request can be initiated in two ways

 

  • By emailing to learning@kite-ai.com with in-detailed information & adequate supplements

  • Please reach out to our support team through our 24*7 Helpline number provided on the website.

 

 

Refunds: Duplicate payment

 

Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.

 

 

 

KITE-Ai Technologies Private Limited reserves the right to revise the terms & conditions of this policy without any prior notice.

 

Note: All refunds will be processed within 10 working days after the refund request is approved by KITE-Ai Technologies Private Limited